Terms & Conditions

The present Terms and Conditions contain legal obligations. When in Bucharest encourages you to read them carefully and to write us for any questions about them. When in Bucharest bookings are made and accepted under the present Terms and Conditions.
All reservations made through www.wheninbucharest.com are subject to these Terms & Conditions. When a Customer makes a reservation for a tour or activity it will be deemed that they have accepted the present Terms & Conditions on behalf of all persons included in the booking and consents to these Terms & Conditions by using www.wheninbucharest.com. No modifications or variations to these Terms & Conditions will be accepted unless agreed in writing by When in Bucharest.

Personal Safety
Each Customer is responsible for maintaining their own safety at all times. By agreeing to take part on the tour or activity, all Customers are agreeing to listen to the safety instructions given by the Guide and to exercise due care and attention during walking and performing activities during the tour.

Accident or Loss
We kindly advise you to take care of all personal property. When in Bucharest will not be liable for any inconvenience, delay, theft, loss, damage, direct or consequential loss, however it is caused.

Customer Conduct & Safety
When in Bucharest reserves the right to refuse access to participate on a particular tour should circumstances be deemed to compromise tour or customers safety. When in Bucharest also reserves the right to exclude any individual from a tour or activity if the Guide considers his/her conduct to be dangerous, offensive or a nuisance to other Customers.

Tour itinerary
In order to provide the best quality service and excellent experiences, When in Bucharest reserves the right to alter the suggested itineraries when required by circumstances such as, but not confined to, national holidays and major local events, closing days of museums, monument and restaurants, strikes, disruptions of service by one of our service providers, client preferences and interests, etc.
If such a change becomes necessary, we will make every effort to provide substitutions in kind therefore maintaining the same quality of itinerary originally stipulated in our tour presentation. Should we find it necessary for any reason to cancel a tour or activity prior to departure, then the refund of all the deposit or full payment received will constitute a full settlement. If a client fails to make full payment or reservation deposit, then we reserve the right to cancel that booking without any obligation to refund or make alternative arrangements.

Medical conditions
Please note that clients with physical problems (bad knees, mobility issues etc.) or medical problems that could in any way impact upon their participation in the tour or impact upon the general performance of the tour must make these conditions known to us in the moment of the booking. By notifying When in Bucharest, we will be able to plan the tour itinerary accordingly and provide the best experience. Failure to notify us could result in your exclusion from full participation in tour activities based on the Guide’s discretion.

When in Bucharest reserves the right to take photographs during tours and activities, as well as of photographs of clients during tours and activities. When in Bucharest reserves the right to use those photographs in promotional materials without compensation or advanced notice. For our website, we either request a photo from participants themselves, or else request permission for the use of one of our photos. If you find you don’t like the particular use of a photograph of you in our materials, please let us know in writing. In the case of electronic media (our website), we will remove it immediately. In the case of printed material, it will not be included in further printings.

Brand name
«When in Bucharest» is a brand of Brasoveanu Alina PFA independent company, registered at the Romanian Registry of Commerce in Bucharest and delivering private tour guiding services in Bucharest under the «When in Bucharest» brand name.