Privacy Policy

When in Bucharest, operated by AB TEAM TOUR SRL, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or participate in our private tours and activities.

1. Data Controller

AB TEAM TOUR SRL
Registered at the Romanian Registry of Commerce in Bucharest
Email: office@wheninbucharest.com

AB TEAM TOUR SRL acts as the Data Controller for your personal data under the EU General Data Protection Regulation (GDPR) and Romanian data protection laws.

2. Personal Data We Collect

We may collect the following information from you:

  • Name, email address, and telephone number

  • Booking details (tour type, date, number of participants)

  • Billing information (if applicable)

  • Medical or mobility information you voluntarily provide to help us plan your tour

  • Photographs taken during tours, where consent is provided

We do not knowingly collect data from minors without parental or guardian consent.

3. How We Use Your Data

Your personal data is used for the following purposes:

  • Managing and confirming tour bookings

  • Communicating with you about tours, updates, and services

  • Ensuring your safety and the smooth operation of tours

  • Complying with legal and accounting obligations

  • Marketing and promotional purposes only with your consent

Legal bases for processing include performance of a contract, compliance with legal obligations, legitimate interests (e.g., service delivery and improvement), and explicit consent for marketing or photography use.

4. Sharing Your Data

We do not sell or rent your personal data.

Personal data may be shared with trusted service providers strictly for tour delivery, including licensed guides or accounting services. All third parties comply with GDPR requirements.

5. Medical & Special Data

Any medical or mobility information shared by you is:

  • Provided voluntarily

  • Used solely to adapt your tour experience and ensure safety

  • Confidential and not retained longer than necessary

Failure to provide such information may limit participation in certain activities, at the Guide’s discretion.

6. Photographs & Consent

Photographs of participants may be taken during tours for promotional purposes.

Key points:

  • We obtain consent before using identifiable photographs online or in marketing materials.

  • By participating in tours, you implicitly consent to photography for promotional purposes unless you inform us otherwise.

  • You may withdraw your consent at any time by contacting us in writing.

  • Images will be removed from online media promptly and excluded from future printed materials if consent is withdrawn.

7. Data Retention

We retain personal data only as long as necessary to:

  • Deliver the services you booked

  • Comply with accounting or legal obligations

Booking and accounting data may be stored for the statutory period required by Romanian law.

8. Your Rights under GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data (right to be forgotten)

  • Request restriction of processing

  • Request data portability

  • Object to processing

  • Withdraw consent at any time

To exercise your rights, please contact us at: office@wheninbucharest.com

You also have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP).

9. Data Security

We implement technical and organizational measures to protect your personal data against:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website. Changes are effective immediately upon posting.

11. Contact Us

If you have questions about this Privacy Policy or your personal data:

Email: office@wheninbucharest.com