Terms & Conditions

The present Terms and Conditions contain legal obligations. When in Bucharest encourages you to read them carefully and to contact us in writing should you have any questions regarding their content. All When in Bucharest bookings are made and accepted under these present Terms and Conditions.

All reservations made through www.wheninbucharest.com, as well as via email, telephone, or WhatsApp, are subject to these Terms & Conditions. When a Customer makes a reservation for a tour or activity, it is deemed that the Customer has accepted these Terms & Conditions on behalf of all persons included in the booking. By using www.wheninbucharest.com making a booking, you also acknowledge that you have read and accept our Privacy Policy, which explains how your personal data is collected, used, and protected

By using www.wheninbucharest.com or booking via email, telephone, or WhatsApp, the Customer confirms their acceptance of these Terms & Conditions.

No modifications or variations to these Terms & Conditions shall be accepted unless expressly agreed in writing by When in Bucharest.

Personal Safety

Each Customer is responsible for maintaining their own safety at all times. By agreeing to participate in a tour or activity, all Customers agree to follow the safety instructions provided by the Guide and to exercise due care and attention while walking and participating in activities during the tour.

Accident or Loss

When in Bucharest shall not be held responsible for any accidents occurring during the tour or activity. We kindly advise you to take care of all personal property. When in Bucharest shall not be liable for any inconvenience, delay, theft, loss, damage, or direct or consequential loss, however caused.

Customer Conduct & Safety

When in Bucharest reserves the right to refuse participation in a tour if circumstances are deemed to compromise the safety of the tour, the Guide, or other Customers. When in Bucharest also reserves the right to exclude any individual from a tour or activity if, in the Guide’s reasonable opinion, the individual’s conduct is dangerous, offensive, or disruptive to other Customers.

Tour Itinerary

In order to provide the best quality service and excellent experiences, When in Bucharest reserves the right to alter suggested itineraries when required by circumstances, including but not limited to: weather conditions, national holidays, major local events, closing days of museums, monuments or restaurants, strikes, disruptions of service by third-party providers, or client preferences and interests.

If such a change becomes necessary, we will make every reasonable effort to provide suitable alternatives of a similar standard, while maintaining the overall quality and spirit of the itinerary originally presented.

Cancellation Policy

Cancellations by the Client must be made in writing by email at office@wheninbucharest.com prior to the tour date. We will reply and acknowledge the cancellation via email.

The date you cancel the tour determines the refund according to our cancellation policy:

  • For cancellations made up to 24 hours before the scheduled start time of the tour, a 100% refund of the amount paid will be issued.

  • For cancellations made less than 24 hours before the scheduled start time of the tour, no refund will be granted.

In the unlikely event that the tour is cancelled by When in Bucharest due to weather conditions or other unforeseen circumstances, the Client may choose one of the following options:

  • reschedule the tour for another available date; OR

  • receive a full refund of the amount paid; OR

  • receive a credit to be used toward another tour offered by our company.

Thank you for contacting us if you have questions about our cancellation policy.

Medical Conditions

Please note that clients with physical limitations (including, but not limited to, knee problems or reduced mobility) or medical conditions that may impact their participation in the tour must inform us at the time of booking. By notifying When in Bucharest in advance, we will be able to adapt the itinerary accordingly and provide the best possible experience. Failure to notify us may result in limited participation or exclusion from certain activities, at the Guide’s discretion.

Photographs

When in Bucharest reserves the right to take photographs during tours and activities, including photographs of participating clients. When in Bucharest reserves the right to use such photographs for promotional purposes without compensation or prior notice. For our website, we either request photographs directly from participants or request their permission before using images taken during the tour.

If you do not agree with the use of a photograph featuring you in our materials, please notify us in writing. In the case of electronic media (our website), the image will be removed promptly. In the case of printed materials, the photograph will not be used in future print runs.

Brand Name

“When in Bucharest” is a brand operated by AB TEAM TOUR SRL, a company based in Bucharest, Romania, registered with the Bucharest Trade Registry under registration number J40/12981/30.09.2019, and identified for fiscal purposes under CUI 41700850. AB TEAM TOUR SRL provides private tour guiding services in Bucharest under the “When in Bucharest” brand.